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Stonefly Press Shipping Policy

BOOKS

Order Processing
All payments must be made using one of the credit card options listed under Methods and Terms of Payment below.

Shipping & Handling
Unless you choose an expedited method of shipping at the time of your order, all books will ship via either UPS or USPS.

For Standard orders within the continental US, add $4.50 handling fee plus shipping charges of $1 per book ordered. For Standard orders outside the continental US, add $7 handling plus $5 per book ordered.

*Stonefly Press is not responsible for international customs fees.

 

Estimated Delivery Times

For Domestic delivery, which includes all contiguous U.S. addresses but excludes P.O. Boxes and military addresses (APO/FPO):

  • Standard Shipping: 3-9 business days
  • Express Shipping: 3-4 business days
  • Next Day/Expedited Shipping: 2-3 business days

*Next Day delivery does not mean the day after the order was placed. Transit time begins with the first business day after the package leaves our warehouse.

For Domestic Extension delivery, which includes P.O. Boxes, military addresses, correctional institutions, Hawaii, Alaska, and U.S. Protectorates such as Puerto Rico, Guam, and the Virgin Islands:

  • Standard Shipping: 3-21 business days
  • Express Shipping: 3-5 business days

For Canadian delivery:

  • Standard Shipping: 6-12 business days
  • Express Shipping: 2-7 business days

For International delivery, which includes all locations not served by Domestic, Domestic Extension, or Canadian delivery:

  • Standard International Shipping: 8-22 business days
  • Priority International Shipping: 5-15 business days
  • Express International Shipping: 2-7 business days

Business Days are Monday through Friday, excluding holidays observed by the Post Office and UPS, such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Delivery times are not guaranteed. Sometimes the availability of the items in your order may change while we are processing your order. In this event, you will receive an email notifying you of a delay, and the remaining eligible items in your order will be shipped as scheduled. 

The total delivery time it will take for your Stonefly Press order to arrive is a combination of ship time and delivery time. We do our best to estimate how quickly products are expected to arrive to you. 

 

Rush Orders

Rush orders received by 12:00 p.m. EST may ship the same day. Rush shipping fees are as follows:

  • Next Day/Expedited Domestic: $15 handling plus $4 per unit ordered
  • Express Domestic Extension: Alaska, Hawaii, and Canada only - $20 handling plus $4 per book ordered
  • Express Canada: $30 handling plus $6 per unit ordered
  • Priority International: $12 handling plus $6 per unit ordered
  • Express International: $30 handling plus $6 per unit ordered

*All shipping charges are subject to change.

 

Taxes

Indiana residents are subject to state tax. Canadian residents are subject to 5% GST tax. 

Customs/Import Duties and Local Delivery

On International orders, customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. 

Stonefly Press and its shipping partners are not able to influence local delivery practices. The arrival times shown for International shipping indicate the amount of time it will take for your order to reach your recipient's local post office. The time it takes to get your order from the local post office to your recipient's address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements. If we learn that we will be unable to ship to an international address, we will cancel the order and notify you via email.

 

Method and Terms of Payment

Stonefly Press accepts VISA, MasterCard, Discover, and American Express. 

Quantity Discounts

Bulk discounts for quantity purchases of a single book title are available as follows:

  • 10% for 10-49 copies
  • 20% for 50-99 copies
  • 30% for 100+ copies

 

Pre-Orders and Backorders

The books on our website are available to order and are ready to ship unless otherwise noted. Upcoming new releases will indicate a publication date and will be available for pre-order. On occasion, a current book may be temporarily out of stock. In these instances, you’ll be notified within 24 hours of the status of your order. Any in-stock titles included in your order will not be delayed and will be processed and shipped without delay.

 

Order Status

Contact us via our online contact form to check the status of your order.

 

Damaged Books

If you find a book or books damaged in your order, contact us immediately using our online contact form and include your invoice number in your email.

 

Digital Downloads

When you purchase digital downloads, you will receive two emails from Stonefly Press. The first email will confirm your order; the second email will include a link to the downloadable files. You will be charged for these products or any pre-orders of these products immediately.

 

Non-Book Products

Stonefly Press also distributes select 2nd party products. These products have varying weights and sizes, with varying shipping rates. Orders for these products will calculate shipping on the order processing page, based on weight, location, type of destination, and shipping method. Stonefly Press is not responsible for shipping or delivery dates of non-book products from 2nd party vendors. These non-book items will ship direct to you from the manufacturer. Please check the manufacturer website for additional shipping detail or warranty information.

 

Limitations

For non-book products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements. You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Stonefly Press, the recipient is the importer of record and must comply with all laws and regulations of the destination country.